A Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company. Global Journals of Research in Engineering, [S. l.], v. 12, n. G2, p. 1–10, 2012. Disponível em: https://testing.engineeringresearch.org/index.php/GJRE/article/view/306. Acesso em: 6 jun. 2026.